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Complaints Against Australian Telcos Surge 5.6% in Q4

2/21/2025

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Summary

Story summary

Complaints against Australian telcos skyrocketed to 15,297 in Q4 2024, marking a 5.6% rise from the previous year. Frustrations stemmed from inadequate phone service, sluggish provider responses, and the fallout from the 3G network shutdown. Notably, the Northern Territory and ACT experienced the steepest increases, with First Nations customers facing heightened service disruptions.

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Story summary

Complaints against Australian telcos skyrocketed to 15,297 in Q4 2024, marking a 5.6% rise from the previous year. Frustrations stemmed from inadequate phone service, sluggish provider responses, and the fallout from the 3G network shutdown. Notably, the Northern Territory and ACT experienced the steepest increases, with First Nations customers facing heightened service disruptions.