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Telstra Misled 9,000 Customers, Faces New Penalties

2/21/2025

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Summary

Story summary

In a significant ruling, a federal court in Australia has determined that Telstra deceived nearly 9,000 Belong customers by slashing their broadband upload speeds from 40Mbps to 20Mbps without any warning. The Australian Competition and Consumer Commission (ACCC) is now pursuing penalties and compensation, building on a prior AUD 15 million fine for similar misconduct.

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Story summary

In a significant ruling, a federal court in Australia has determined that Telstra deceived nearly 9,000 Belong customers by slashing their broadband upload speeds from 40Mbps to 20Mbps without any warning. The Australian Competition and Consumer Commission (ACCC) is now pursuing penalties and compensation, building on a prior AUD 15 million fine for similar misconduct.