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Rogers Cuts Customer Service Jobs Amid Chat Decline

2/21/2025

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Summary

Story summary

Rogers Communications has reduced its customer service staff due to declining demand for online chat services.
Most layoffs occurred in Ontario, with additional cuts in British Columbia, Quebec, Alberta, and Manitoba.
The company’s investment in digital tools led to a 20% decrease in chat team interactions over the past year.
Samfiru Tumarkin LLP is helping affected employees secure severance packages, as many had long tenures.

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Story summary

Rogers Communications has reduced its customer service staff due to declining demand for online chat services.
Most layoffs occurred in Ontario, with additional cuts in British Columbia, Quebec, Alberta, and Manitoba.
The company’s investment in digital tools led to a 20% decrease in chat team interactions over the past year.
Samfiru Tumarkin LLP is helping affected employees secure severance packages, as many had long tenures.