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HP Inc. Eliminates 15-Minute Wait for Phone Support

2/21/2025

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Summary

Story summary

HP Inc. has listened to its customers and scrapped the unpopular 15-minute wait time for phone support, a move that aimed to steer users toward online help. Starting February 18, customers in the UK, Ireland, France, Germany, and Italy will enjoy quicker access to live agents, reflecting HP's commitment to responsive service based on valuable feedback.

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Story summary

HP Inc. has listened to its customers and scrapped the unpopular 15-minute wait time for phone support, a move that aimed to steer users toward online help. Starting February 18, customers in the UK, Ireland, France, Germany, and Italy will enjoy quicker access to live agents, reflecting HP's commitment to responsive service based on valuable feedback.