Back to today’s briefing

Story perspectives

Meta Unveils AI Tools to Transform Small Business Support

3/5/2025

50 3

Summary

Story summary

Meta is revolutionizing customer service with new AI tools for Instagram, Facebook, and WhatsApp, designed to empower small businesses. VP Clara Shih highlighted the mission to democratize AI access, enabling seamless handling of purchases and inquiries. A free pilot program is underway, paving the way for future pricing options.

1 of 1

Story summary

Meta is revolutionizing customer service with new AI tools for Instagram, Facebook, and WhatsApp, designed to empower small businesses. VP Clara Shih highlighted the mission to democratize AI access, enabling seamless handling of purchases and inquiries. A free pilot program is underway, paving the way for future pricing options.