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Samsung Soundbar Glitch: Free Repairs Offered for HW-Q990D

3/22/2025

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Summary

Story summary

Samsung has admitted to a software glitch affecting its 2024 soundbars, notably the HW-Q990D, leaving them unresponsive. Jim Kiczek, head of audio at Samsung Electronics America, revealed that physical repairs are necessary, and the company will provide these at no cost. Users are urged to turn off automatic updates to avoid further issues.

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Story summary

Samsung has admitted to a software glitch affecting its 2024 soundbars, notably the HW-Q990D, leaving them unresponsive. Jim Kiczek, head of audio at Samsung Electronics America, revealed that physical repairs are necessary, and the company will provide these at no cost. Users are urged to turn off automatic updates to avoid further issues.