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StubHub's Filter Frustrates Sellers, Sparks Calls for Change

3/26/2025

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Summary

Story summary

StubHub's "Recommended Tickets" filter is causing frustration among sellers like Susan Burke, who find their listings hidden from potential buyers. With the filter defaulting to on, many tickets go unnoticed, sparking complaints about the platform's algorithms and customer service. Users are demanding greater transparency and fairness in the ticket-selling process.

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Story summary

StubHub's "Recommended Tickets" filter is causing frustration among sellers like Susan Burke, who find their listings hidden from potential buyers. With the filter defaulting to on, many tickets go unnoticed, sparking complaints about the platform's algorithms and customer service. Users are demanding greater transparency and fairness in the ticket-selling process.