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Catapult Boosts Customer Service Efficiency with Zendesk AI

3/31/2025

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Summary

Story summary

Catapult has embraced Zendesk's AI to revolutionize customer service, boosting efficiency while preserving the human touch. With automated ticket triaging, response times have plummeted from four hours to an impressive 2.7 hours. This innovation not only strengthens customer relationships but also empowers support teams to tackle more complex challenges.

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Story summary

Catapult has embraced Zendesk's AI to revolutionize customer service, boosting efficiency while preserving the human touch. With automated ticket triaging, response times have plummeted from four hours to an impressive 2.7 hours. This innovation not only strengthens customer relationships but also empowers support teams to tackle more complex challenges.