Back to today’s briefing

Story perspectives

Capita Wins £92.4M Contract to Revolutionize Southern Water Service

4/11/2025

50 4

Summary

Story summary

Capita has secured a five-year, £92.4 million contract with Southern Water, set to begin in July 2025. This partnership will leverage AI technology to improve both front-office and back-office services. With Capita's AgentSuite solution already cutting call handling times, the goal is to transform customer service amid Southern Water's recent struggles with complaints and fines.

1 of 1

Story summary

Capita has secured a five-year, £92.4 million contract with Southern Water, set to begin in July 2025. This partnership will leverage AI technology to improve both front-office and back-office services. With Capita's AgentSuite solution already cutting call handling times, the goal is to transform customer service amid Southern Water's recent struggles with complaints and fines.