Story perspectives
SSA Streamlines Claims with Phone Access, Boosts Fraud Detection
4/14/2025
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Story summary
- The Social Security Administration (SSA) has updated its policy, allowing phone claims processing for new recipients.
- Enhanced fraud detection tools will be used instead of mandatory in-person identity verification.
- Direct deposit changes remain restricted to online or in-person methods to mitigate fraud risks.
- Advocates support the changes, highlighting the necessity of phone access for individuals unable to visit offices.
