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C.H. Robinson Transforms Shipping with AI, Boosts Efficiency

4/17/2025

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Summary

Story summary

C.H. Robinson has revolutionized its shipping operations with generative AI agents, completing over 3 million tasks since their 2023 launch. These innovative agents streamline price quoting, order processing, and appointment scheduling, slashing customer response times from hours to under 90 seconds, and delivering remarkable efficiency for more than 5,200 clients.

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Story summary

C.H. Robinson has revolutionized its shipping operations with generative AI agents, completing over 3 million tasks since their 2023 launch. These innovative agents streamline price quoting, order processing, and appointment scheduling, slashing customer response times from hours to under 90 seconds, and delivering remarkable efficiency for more than 5,200 clients.