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Frustrated Michigan Man Battles $500 Frontier Internet Bill

4/22/2025

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Summary

Story summary

Donald Kraus from Fruitport, Michigan, faced a frustrating battle to cancel his unsatisfactory Frontier Internet service. After numerous calls to customer service and even hiring help, he was hit with a shocking $500 bill, which he insists is just a regular charge, not a termination fee. The 13 Help Team is stepping in to seek answers from Frontier.

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Story summary

Donald Kraus from Fruitport, Michigan, faced a frustrating battle to cancel his unsatisfactory Frontier Internet service. After numerous calls to customer service and even hiring help, he was hit with a shocking $500 bill, which he insists is just a regular charge, not a termination fee. The 13 Help Team is stepping in to seek answers from Frontier.