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MGM Resorts Cuts Concierge Services Amid Digital Shift

4/28/2025

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Summary

Story summary

MGM Resorts International is set to close in-person concierge services at six iconic Las Vegas Strip properties, impacting 34 employees. This shift, effective Monday, includes the bustling MGM Grand and Mandalay Bay, as the company adapts to a growing preference for digital self-service options amid declining demand for traditional concierge assistance.

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Story summary

MGM Resorts International is set to close in-person concierge services at six iconic Las Vegas Strip properties, impacting 34 employees. This shift, effective Monday, includes the bustling MGM Grand and Mandalay Bay, as the company adapts to a growing preference for digital self-service options amid declining demand for traditional concierge assistance.