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Cedar Launches Kora: AI Revolutionizes Patient Billing Calls

5/1/2025

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Summary

Story summary

Cedar has unveiled Kora, an innovative AI voice agent that transforms patient billing calls. Collaborating with Twilio, Kora employs natural language processing to address inquiries with empathy and efficiency. This groundbreaking technology aims to alleviate staffing shortages in healthcare by managing 30% of calls by 2025, ultimately enhancing patient experiences and reducing call center costs.

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Story summary

Cedar has unveiled Kora, an innovative AI voice agent that transforms patient billing calls. Collaborating with Twilio, Kora employs natural language processing to address inquiries with empathy and efficiency. This groundbreaking technology aims to alleviate staffing shortages in healthcare by managing 30% of calls by 2025, ultimately enhancing patient experiences and reducing call center costs.