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Story perspectives

UC&C Revenues Surge to $85.4 Billion by 2029

5/2/2025

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Summary

Story summary

Worldwide revenues in Unified Communications and Collaboration (UC&C) are set to soar, projected to hit $85.4 billion by 2029 with a 3.9% annual growth rate. The new UC-CE segment is designed for businesses seeking improved customer engagement without the complexity of full contact centers. Key players like Microsoft, RingCentral, Zoom, and 8x8 are leading the charge, leveraging AI to enhance efficiency and user experience.

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Story summary

Worldwide revenues in Unified Communications and Collaboration (UC&C) are set to soar, projected to hit $85.4 billion by 2029 with a 3.9% annual growth rate. The new UC-CE segment is designed for businesses seeking improved customer engagement without the complexity of full contact centers. Key players like Microsoft, RingCentral, Zoom, and 8x8 are leading the charge, leveraging AI to enhance efficiency and user experience.