Back to today’s briefing

Story perspectives

UK Energy Firms Compensate £7 Million for Billing Errors

5/9/2025

40 6

Summary

Story summary

Over 34,000 customers in the UK have received nearly £7 million in compensation from ten energy suppliers, including Octopus Energy and Utility Warehouse, due to billing errors spanning from January 2019 to September 2024. Ofgem revealed that those with multiple electricity meters were particularly affected, while Good Energy also reimbursed £150,067 to 2,284 customers for not issuing final bills.

1 of 1

Story summary

Over 34,000 customers in the UK have received nearly £7 million in compensation from ten energy suppliers, including Octopus Energy and Utility Warehouse, due to billing errors spanning from January 2019 to September 2024. Ofgem revealed that those with multiple electricity meters were particularly affected, while Good Energy also reimbursed £150,067 to 2,284 customers for not issuing final bills.