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Thames Water Faces Backlash Over Bonuses Amid Service Failures

5/14/2025

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Summary

Story summary

Thames Water's chairman, Sir Adrian Montague, expressed regret to customers over service disruptions while justifying staff bonuses in a tough market. With a staggering £19bn debt and a 40% surge in sewage spills, the company, which serves 16 million, will raise customer bills by 35% by 2030. Meanwhile, the government aims to eliminate unwarranted bonuses.

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Story summary

Thames Water's chairman, Sir Adrian Montague, expressed regret to customers over service disruptions while justifying staff bonuses in a tough market. With a staggering £19bn debt and a 40% surge in sewage spills, the company, which serves 16 million, will raise customer bills by 35% by 2030. Meanwhile, the government aims to eliminate unwarranted bonuses.