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Carolyn Bennett Embraces ChatGPT Over Google for Shopping

5/25/2025

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Summary

Story summary

Carolyn Bennett, 67, has embraced ChatGPT for her shopping needs, finding it more effective than Google for comparing products. As AI chatbots reshape the online shopping landscape, companies like Google and Visa are diving into personalized features. Yet, lingering doubts about accuracy challenge consumer trust, even as younger shoppers increasingly turn to generative AI.

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Story summary

Carolyn Bennett, 67, has embraced ChatGPT for her shopping needs, finding it more effective than Google for comparing products. As AI chatbots reshape the online shopping landscape, companies like Google and Visa are diving into personalized features. Yet, lingering doubts about accuracy challenge consumer trust, even as younger shoppers increasingly turn to generative AI.