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AI Dispatcher 'Eva' Revolutionizes 911 Call Management

5/28/2025

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Summary

Story summary

In Port Angeles, Washington, the innovative AI dispatcher "Eva" is transforming the way 911 dispatchers handle the overwhelming 85,000 non-emergency calls each year. By streamlining these calls, Eva enables human dispatchers to concentrate on critical emergencies. While the goal is to cut non-emergency calls to 25,000 annually, staffing shortages continue to pose a significant hurdle for PenCom.

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Story summary

In Port Angeles, Washington, the innovative AI dispatcher "Eva" is transforming the way 911 dispatchers handle the overwhelming 85,000 non-emergency calls each year. By streamlining these calls, Eva enables human dispatchers to concentrate on critical emergencies. While the goal is to cut non-emergency calls to 25,000 annually, staffing shortages continue to pose a significant hurdle for PenCom.