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Ofgem Announces Compensation for Vulnerable Energy Customers

5/28/2025

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Summary

Story summary

Ofgem is stepping up to support vulnerable energy customers in the UK, announcing compensation payments between £40 and £1,000 for those mistreated by suppliers. This initiative comes in response to a scandal where struggling customers were unfairly switched to prepayment methods, exacerbating their hardships during the ongoing cost of living crisis. Payments will be made directly to accounts, offering much-needed relief.

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Story summary

Ofgem is stepping up to support vulnerable energy customers in the UK, announcing compensation payments between £40 and £1,000 for those mistreated by suppliers. This initiative comes in response to a scandal where struggling customers were unfairly switched to prepayment methods, exacerbating their hardships during the ongoing cost of living crisis. Payments will be made directly to accounts, offering much-needed relief.