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Google Cloud Outage Hits Customers, Recovery Takes Hours

6/16/2025

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Summary

Story summary

Google Cloud faced a major outage last Thursday, impacting customers such as Cloudflare for over three hours.
The outage was caused by a code change in Service Control that failed to handle errors properly, leading to a crash loop.
Recovery took nearly three hours as Google's Site Reliability Engineering team addressed infrastructure overload.
Google aims to improve external communications and monitoring to better support customers during future outages.

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Story summary

Google Cloud faced a major outage last Thursday, impacting customers such as Cloudflare for over three hours.
The outage was caused by a code change in Service Control that failed to handle errors properly, leading to a crash loop.
Recovery took nearly three hours as Google's Site Reliability Engineering team addressed infrastructure overload.
Google aims to improve external communications and monitoring to better support customers during future outages.