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Reliance Offers Resolution After 81-Year-Old's $8K Filter Woes

6/17/2025

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Summary

Story summary

Beverly Duncan, an 81-year-old from Edmonton, found herself in a frustrating situation after spending over $8,000 on a faulty chlorine filter from Reliance Home Comfort. When she sought to cancel, a staggering fee of over $4,000 loomed. In response to her plight, Reliance has now offered her a free cancellation and a reduced buyout for her furnace, striving to make amends.

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Story summary

Beverly Duncan, an 81-year-old from Edmonton, found herself in a frustrating situation after spending over $8,000 on a faulty chlorine filter from Reliance Home Comfort. When she sought to cancel, a staggering fee of over $4,000 loomed. In response to her plight, Reliance has now offered her a free cancellation and a reduced buyout for her furnace, striving to make amends.