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AI Maturity Declines: Pacesetters Embrace Innovation Amid Chaos

6/28/2025

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Summary

Story summary

A recent study by ServiceNow and Oxford Economics reveals a concerning nine-point decline in average AI maturity scores for 2025. Despite pouring resources into AI, many organizations find themselves overwhelmed by its rapid evolution. However, a group of forward-thinking leaders, dubbed AI Pacesetters, embrace this uncertainty, seeing it as a chance to innovate and explore new AI possibilities.

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Story summary

A recent study by ServiceNow and Oxford Economics reveals a concerning nine-point decline in average AI maturity scores for 2025. Despite pouring resources into AI, many organizations find themselves overwhelmed by its rapid evolution. However, a group of forward-thinking leaders, dubbed AI Pacesetters, embrace this uncertainty, seeing it as a chance to innovate and explore new AI possibilities.