Back to today’s briefing

Story perspectives

ASOS Faces Backlash Over Plus-Size Return Policy

7/2/2025

32 3

Summary

Story summary

Tskenya-Sarah Frazer, a 31-year-old from Hackney, London, faces a ban from ASOS after returning over £10,000 worth of items, breaching their Fair Use Policy. She passionately argues that this policy discriminates against plus-sized and disabled shoppers who often face sizing challenges, leaving her feeling betrayed by a brand she once admired for its commitment to diversity.

1 of 1

Story summary

Tskenya-Sarah Frazer, a 31-year-old from Hackney, London, faces a ban from ASOS after returning over £10,000 worth of items, breaching their Fair Use Policy. She passionately argues that this policy discriminates against plus-sized and disabled shoppers who often face sizing challenges, leaving her feeling betrayed by a brand she once admired for its commitment to diversity.