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Royal Mail's New Flexibility Sparks Debate on Service Quality

7/11/2025

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Royal Mail's Service Changes

Royal Mail's CEO hailed Ofcom's easing of the universal service obligation, believing it will boost reliability and efficiency. In stark contrast, Citizens Advice slammed the decision, insisting that without accountability for Royal Mail's dismal delivery performance, cost-cutting will only further diminish service quality for UK consumers.

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Royal Mail Cuts Deliveries

Royal Mail's plan to cut Saturday deliveries for second-class mail, starting July 28, has been greenlit by Ofcom. This change, driven by dwindling letter volumes and soaring stamp prices, could save the company between £250-425 million each year. Yet, worries linger over the impact on service quality and delivery standards across the UK.

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Royal Mail's Service Changes

Royal Mail's CEO hailed Ofcom's easing of the universal service obligation, believing it will boost reliability and efficiency. In stark contrast, Citizens Advice slammed the decision, insisting that without accountability for Royal Mail's dismal delivery performance, cost-cutting will only further diminish service quality for UK consumers.

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