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Lloyds Launches AI Tool Athena, Boosts Customer Service Speed

7/17/2025

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Summary

Story summary

Lloyds Banking Group has unveiled Athena, a groundbreaking AI tool that slashes customer information retrieval time from 59 seconds to just 20. Serving 28 million customers, Athena has already powered over 2.1 million searches. Meanwhile, the bank is also testing tokenised assets in FX trading, striving for greater efficiency and compliance in the evolving digital finance landscape.

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Story summary

Lloyds Banking Group has unveiled Athena, a groundbreaking AI tool that slashes customer information retrieval time from 59 seconds to just 20. Serving 28 million customers, Athena has already powered over 2.1 million searches. Meanwhile, the bank is also testing tokenised assets in FX trading, striving for greater efficiency and compliance in the evolving digital finance landscape.