Story perspectives
Dell's Employee Morale Plummets Amid Policy Changes
7/18/2025
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Story summary
- Dell's employee net promoter score (eNPS) fell to 32, a 50% decrease in two years.
- Low morale stems from return-to-office policies, layoffs, and cultural changes.
- Leadership scored 76 for supportiveness, indicating some positive perceptions.
- Dell aims to boost employee satisfaction through improved communication and responsiveness to feedback.
