Back to today’s briefing

Story perspectives

Family Devastated as Dad Denied Flight Over Torn Passport

8/7/2025

24 5

Summary

Story summary

Jimmy Gould, 48, faced heartbreak when he was barred from boarding a £4,000 TUI flight to Lanzarote because of a 10mm tear in his passport from a sticker removal. As his partner and three children took off without him, the family was left devastated. TUI stated that passports with stickers are prohibited, yet staff lack training to assist with removal.

1 of 1

Story summary

Jimmy Gould, 48, faced heartbreak when he was barred from boarding a £4,000 TUI flight to Lanzarote because of a 10mm tear in his passport from a sticker removal. As his partner and three children took off without him, the family was left devastated. TUI stated that passports with stickers are prohibited, yet staff lack training to assist with removal.