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Story perspectives

Frustrated Canadians Struggle with CRA's Long Wait Times

8/23/2025

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Summary

Story summary

Canadian taxpayers face frustration due to long wait times and automated responses when contacting the Canada Revenue Agency (CRA).
The Union of Taxation Employees reports that fewer than 5% of callers reach a live agent.
There are calls for increased CRA funding and staff reinstatement amid proposed federal budget cuts.
Individuals, such as Krista Tucker Petrick, struggle with urgent estate matters without agent support.

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Story summary

Canadian taxpayers face frustration due to long wait times and automated responses when contacting the Canada Revenue Agency (CRA).
The Union of Taxation Employees reports that fewer than 5% of callers reach a live agent.
There are calls for increased CRA funding and staff reinstatement amid proposed federal budget cuts.
Individuals, such as Krista Tucker Petrick, struggle with urgent estate matters without agent support.