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GAO Report: Federal Name Change Issues Impact Services

8/24/2025

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Summary

Story summary

A GAO report reveals federal employees struggle to update names in agency systems, hindering public services due to inadequate guidance and IT issues.
From 2019 to 2023, an average of 14,331 name change requests were submitted annually.
The GAO suggests enhanced guidance and feedback for agencies, while the VA contends current support is sufficient.
President Trump has nine days to propose a pay freeze for federal employees in 2026 amid impending automatic raises.

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Story summary

A GAO report reveals federal employees struggle to update names in agency systems, hindering public services due to inadequate guidance and IT issues.
From 2019 to 2023, an average of 14,331 name change requests were submitted annually.
The GAO suggests enhanced guidance and feedback for agencies, while the VA contends current support is sufficient.
President Trump has nine days to propose a pay freeze for federal employees in 2026 amid impending automatic raises.