Story perspectives
New Rules Mandate Quick Reporting of Telecom Outages
9/5/2025
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Story summary
- Starting November 4, 2025, telecom providers must report major outages within two hours.
- Detailed outage reports are due within 30 days post-restoration.
- This decision follows significant outages that compromised emergency services for Bell and Rogers customers.
- The CRTC seeks to improve network resiliency and ensure timely updates and refunds.
- Two public consultations will gather input on enhancing service reliability.
