Story perspectives

Ticketmaster's New Terms Spark Consumer Rights Backlash

9/6/2025

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Summary

Story summary

Ticketmaster updated its Terms of Use on August 12, 2025, keeping mandatory arbitration and class action waivers.
The agreement moves arbitration to JAMS but retains clauses that limit consumer rights.
Critics view these changes as a temporary solution to evade legal issues.
Judge William Fletcher noted the significant power imbalance between Ticketmaster and consumers.
Live Nation seeks Supreme Court support for its arbitration agreements amid an antitrust lawsuit from the DOJ.

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Story summary

Ticketmaster updated its Terms of Use on August 12, 2025, keeping mandatory arbitration and class action waivers.
The agreement moves arbitration to JAMS but retains clauses that limit consumer rights.
Critics view these changes as a temporary solution to evade legal issues.
Judge William Fletcher noted the significant power imbalance between Ticketmaster and consumers.
Live Nation seeks Supreme Court support for its arbitration agreements amid an antitrust lawsuit from the DOJ.