Story perspectives

Shropshire Fire Causes 12-Day Internet Outage, Repairs Pending

9/11/2025

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Summary

Story summary

A fire at a BT communications box in Shropshire caused a 12-day internet and landline outage for residents and businesses, starting August 29 near Ellesmere Marina.
Openreach plans to begin repair work this weekend to restore services.
Chloe Halsall from Narrow Boat Hire noted the outage disrupted card transactions and bookings.
The business used a USB adaptor for 4G internet, but signal issues remain.
Many residents feel isolated, and contacting BT has been challenging for those not directly connected.

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Story summary

A fire at a BT communications box in Shropshire caused a 12-day internet and landline outage for residents and businesses, starting August 29 near Ellesmere Marina.
Openreach plans to begin repair work this weekend to restore services.
Chloe Halsall from Narrow Boat Hire noted the outage disrupted card transactions and bookings.
The business used a USB adaptor for 4G internet, but signal issues remain.
Many residents feel isolated, and contacting BT has been challenging for those not directly connected.