Story perspectives

Hawaiian Airlines Soars, American Airlines Struggles in August

9/14/2025

Summary

Story summary

Hawaiian Airlines achieved the highest punctuality in August with an 83.1% on-time rate, while American Airlines had the lowest at 73.3%.
American Airlines received 1,996 complaints in June 2025, including one animal injury.
Delta Air Lines reported zero involuntary denied boardings, compared to American's 7,163.
Southwest Airlines topped the Airline Quality Rating, showing improvement across all metrics from 2022 to 2024.
Delta's customer service complaints rose significantly due to a major IT outage, dropping from first to seventh place.

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Story summary

Hawaiian Airlines achieved the highest punctuality in August with an 83.1% on-time rate, while American Airlines had the lowest at 73.3%.
American Airlines received 1,996 complaints in June 2025, including one animal injury.
Delta Air Lines reported zero involuntary denied boardings, compared to American's 7,163.
Southwest Airlines topped the Airline Quality Rating, showing improvement across all metrics from 2022 to 2024.
Delta's customer service complaints rose significantly due to a major IT outage, dropping from first to seventh place.