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Story summary
- Taiwan's AI investment in customer service is expected to reach NT$190–200 billion by 2025, with global adoption at 9.2% in Q2.
- AI enhances productivity for less experienced workers, differing from previous tech trends that favored skilled workers.
- Erik Brynjolfsson highlights the necessity of complementary investments to maximize AI's potential and suggests new business models are emerging.
- The evolving relationship between experience and AI requires professionals to balance judgment with AI's speed.
- E-books are becoming essential resources, providing insights into workplace adaptations in the AI era.
