Story perspectives

Cleveland Airport Boosts Satisfaction Ahead of $1.1B Upgrade

9/19/2025

Summary

Story summary

Cleveland Hopkins International Airport (CLE) raised its customer satisfaction score to 611, ranking 17th among 18 medium airports in the J.D. Power study.
The score reflects a 5% increase from last year, with improvements in food, beverage, and retail services.
CLE plans a $1.1 billion Terminal Modernization Development Program, set to launch in 2032, to reduce congestion and enhance facilities.
Ongoing construction may temporarily affect passenger experience, but officials are focused on immediate improvements.
The 2025 study surveyed over 30,000 travelers, showing overall increased satisfaction in North American airports.

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Story summary

Cleveland Hopkins International Airport (CLE) raised its customer satisfaction score to 611, ranking 17th among 18 medium airports in the J.D. Power study.
The score reflects a 5% increase from last year, with improvements in food, beverage, and retail services.
CLE plans a $1.1 billion Terminal Modernization Development Program, set to launch in 2032, to reduce congestion and enhance facilities.
Ongoing construction may temporarily affect passenger experience, but officials are focused on immediate improvements.
The 2025 study surveyed over 30,000 travelers, showing overall increased satisfaction in North American airports.