Story perspectives

M&T Bank Faces Major Online Outage Affecting 2,000 Customers

9/20/2025

Summary

Story summary

On September 19, 2025, M&T Bank experienced significant online and mobile banking issues, affecting over 2,000 customers.
Customers reported difficulties accessing accounts and receiving direct deposits.
The bank acknowledged "intermittent issues" and worked to resolve them, restoring mobile banking by 6:30 p.m.
During the outage, customers were advised to use Online Banking for account information.
Downdetector recorded a peak of 2,138 outage reports around 9 a.m.

History

Historical Context

The 2008 financial crisis, marked by the collapse of Lehman Brothers and a $700 billion Federal Reserve bailout, exposed vulnerabilities in the banking system. In 2023, a new banking crisis emerged with the failures of Silicon Valley Bank and others, prompting government intervention. Today's M&T Bank outage, affecting over 2,000 customers, highlights ongoing concerns about digital banking reliability and cybersecurity as reliance on online services increases.

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Story summary

On September 19, 2025, M&T Bank experienced significant online and mobile banking issues, affecting over 2,000 customers.
Customers reported difficulties accessing accounts and receiving direct deposits.
The bank acknowledged "intermittent issues" and worked to resolve them, restoring mobile banking by 6:30 p.m.
During the outage, customers were advised to use Online Banking for account information.
Downdetector recorded a peak of 2,138 outage reports around 9 a.m.

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