Story perspectives

Study Reveals 70% of ChatGPT Use Is Non-Work

9/20/2025

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Summary

Story summary

A National Bureau of Economic Research study shows over 70% of ChatGPT messages are non-work-related, with practical guidance (29%) as the primary use.
Non-work messages rose by 53% since last year, reflecting changing user behavior.
Users increasingly seek information (24%) and writing assistance (24%), while technical help dropped to 5%.
ChatGPT's user base is diversifying, with more women participating and topics expanding to parenting and mental well-being.
OpenAI advocates for AI access as a fundamental right.

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Story summary

A National Bureau of Economic Research study shows over 70% of ChatGPT messages are non-work-related, with practical guidance (29%) as the primary use.
Non-work messages rose by 53% since last year, reflecting changing user behavior.
Users increasingly seek information (24%) and writing assistance (24%), while technical help dropped to 5%.
ChatGPT's user base is diversifying, with more women participating and topics expanding to parenting and mental well-being.
OpenAI advocates for AI access as a fundamental right.