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Families Stranded Without Service for Weeks Amid Repairs

9/25/2025

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Summary

Story summary

A Derby family remains without broadband or landline for eight weeks after a severed cable.
Matt Rains reported the issue to Sky and Openreach. Openreach cites third-party damage and is restoring service.
In Malvern, Muriel Wilcox lacks a landline and mobile after BT's digital switch; BT plans £70 reconnection refund.

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Story summary

A Derby family remains without broadband or landline for eight weeks after a severed cable.
Matt Rains reported the issue to Sky and Openreach. Openreach cites third-party damage and is restoring service.
In Malvern, Muriel Wilcox lacks a landline and mobile after BT's digital switch; BT plans £70 reconnection refund.