OECD Advocates for High-Benefit, Low-Risk AI Adoption in Government

On September 18, 2023, the Organisation for Economic Co-operation and Development (OECD) released a report titled *Governing with Artificial Intelligence: The State of Play and Way Forward in Core Government Functions*. The report emphasizes the necessity for governments to adopt artificial intelligence (AI) technologies that provide significant benefits while minimizing risks to public service outcomes and trust. This high-benefit, low-risk approach is deemed crucial for establishing a foundational level of AI maturity within government operations.

OECD urges governments to take ‘high-benefit, low-risk’ approach to AI

The OECD report introduces a Framework for Trustworthy AI in Government, structured around three pillars: enablers, guardrails, and engagement. Enablers encompass quality data, digital skills, funding, and infrastructure. Guardrails focus on transparency, accountability, and risk management, while engagement involves consultations with citizens and civil servants. This comprehensive framework aims to help governments effectively harness AI's potential while addressing associated risks and challenges.

OECD urges governments to take ‘high-benefit, low-risk’ approach to AI

Elsa Pilichowski, the OECD’s director for public governance, highlighted the dangers of over-reliance on AI during a webinar on the report's release. She noted that flawed algorithmic reasoning, often stemming from biased data, has led to wrongful accusations and significant hardships for individuals. Such incidents can foster long-lasting public skepticism towards AI technologies. Conversely, Pilichowski warned that failure to adopt AI promptly could further erode public trust by perpetuating outdated and ineffective services.

OECD urges governments to take ‘high-benefit, low-risk’ approach to AI

The report cites France as a model for coherent AI integration within civil service reform. The French government’s strategy focuses on three areas: AI integration, workforce planning, and civil servant training. France has implemented training programs aimed at upskilling employees and has developed ethical guidelines that align human resource management with digital ethics. This approach seeks to balance technological application with human oversight, ensuring that AI is used responsibly in public administration.

OECD urges governments to take ‘high-benefit, low-risk’ approach to AI

The OECD report underscores the importance of engaging civil servants and trade unions in discussions about AI adoption. It advocates for transparent dialogue regarding the objectives and potential impacts of AI initiatives on workers' roles. The report asserts that social dialogue and collective bargaining are essential for building trust and collaboration among public servants, as well as for ensuring access to necessary training for adapting to AI technologies.

OECD urges governments to take ‘high-benefit, low-risk’ approach to AI

The OECD's recommendations highlight the need for governments to adopt a strategic, systems-based approach to AI that prioritizes public trust and effective service delivery. By investing in quality data, fostering inclusive dialogue, and implementing robust ethical guidelines, governments can navigate the complexities of AI integration while maximizing its benefits for society.

OECD urges governments to take ‘high-benefit, low-risk’ approach to AI