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Thames Water's New Scheme Offers 50% Discounts to 33,000 Households

10/1/2025

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Summary

Story summary

Thames Water launched the WaterHelp scheme to auto-enroll eligible low-income London households paying over 5% of income on water, with a 50% discount.
The program targets about 33,000 households, saving over £300 annually per household and more than £10 million in total.
Rollout covers 17 boroughs, including Wandsworth and Richmond, and a pilot provided £650,000 to over 1,800 households.

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Story summary

Thames Water launched the WaterHelp scheme to auto-enroll eligible low-income London households paying over 5% of income on water, with a 50% discount.
The program targets about 33,000 households, saving over £300 annually per household and more than £10 million in total.
Rollout covers 17 boroughs, including Wandsworth and Richmond, and a pilot provided £650,000 to over 1,800 households.