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Telstra Fined $18M for Misleading Internet Speed Changes

10/3/2025

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Summary

Story summary

Telstra was fined A$18 million by the Federal Court for misleading nearly 9,000 customers regarding internet speed changes.
In late 2020, Telstra moved Belong customers to a slower NBN plan without notification, reducing upload from 40 to 20 Mbps.
ACCC Commissioner Anna Brakey urged transparency; Telstra accepted findings and will pay affected customers A$15 per month, totaling over A$2.3 million.

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Story summary

Telstra was fined A$18 million by the Federal Court for misleading nearly 9,000 customers regarding internet speed changes.
In late 2020, Telstra moved Belong customers to a slower NBN plan without notification, reducing upload from 40 to 20 Mbps.
ACCC Commissioner Anna Brakey urged transparency; Telstra accepted findings and will pay affected customers A$15 per month, totaling over A$2.3 million.