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Telstra Fined A$18 Million for Sneaky Customer Downgrades

10/5/2025

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Summary

Story summary

The Australian Federal Court fined Telstra A$18 million for moving 9,000 customers to lower-speed plans without notice between October and November 2020.
Australian Competition and Consumer Commission (ACCC) says Telstra deprived customers of the ability to assess service needs, while Optus faced a similar penalty.
Telstra will compensate customers A$15 per month on the lower-speed plan, totaling over A$2.3 million.

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Story summary

The Australian Federal Court fined Telstra A$18 million for moving 9,000 customers to lower-speed plans without notice between October and November 2020.
Australian Competition and Consumer Commission (ACCC) says Telstra deprived customers of the ability to assess service needs, while Optus faced a similar penalty.
Telstra will compensate customers A$15 per month on the lower-speed plan, totaling over A$2.3 million.