Story perspectives
Ticketmaster App Glitch Delays Fans at NFL Game
10/9/2025
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Story summary
- Ticketmaster's OnePass app malfunction delayed entry for fans attending Vikings-Browns at Tottenham Hotspur Stadium.
- Ticketmaster apologized and offered a 50% credit based on the original ticket value.
- National Football League (NFL) and Tottenham Hotspur Stadium say operations were efficient and fans entered safely; number affected is undisclosed.
- Partial credits can be used for future tickets or as Ticketmaster gift cards.
