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92-Year-Old Faces Debt After Petplan Denies Dog Surgery

10/9/2025

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Summary

Story summary

Norman West, 92, of Plympton, faces debt after Petplan denied Ruby's £4,200 cruciate ligament surgery.
Petplan refused coverage citing Ruby's prior right-leg injury under a different policy.
West believed the exclusion applied only to the previously injured leg, not both hind legs.
Allianz Insurance, Petplan’s owner, says the exclusion was communicated correctly and issued a goodwill payment to Mr. West.

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Story summary

Norman West, 92, of Plympton, faces debt after Petplan denied Ruby's £4,200 cruciate ligament surgery.
Petplan refused coverage citing Ruby's prior right-leg injury under a different policy.
West believed the exclusion applied only to the previously injured leg, not both hind legs.
Allianz Insurance, Petplan’s owner, says the exclusion was communicated correctly and issued a goodwill payment to Mr. West.