Story perspectives

Survey: 28% of U.S. Households Eye ISP Switch

10/10/2025

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Summary

Story summary

A recent survey by Airties shows that 28% of U.S. households and 37% of U.K. households are considering switching internet service providers (ISPs) due to poor service quality.
Key issues include slow browsing, video freezing, and device disconnections, with 82% of dissatisfied U.S. consumers and 92% of U.K. consumers likely to switch.
Many consumers have experienced problems for over three months before deciding to change ISPs, prioritizing service quality over price.

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Story summary

A recent survey by Airties shows that 28% of U.S. households and 37% of U.K. households are considering switching internet service providers (ISPs) due to poor service quality.
Key issues include slow browsing, video freezing, and device disconnections, with 82% of dissatisfied U.S. consumers and 92% of U.K. consumers likely to switch.
Many consumers have experienced problems for over three months before deciding to change ISPs, prioritizing service quality over price.