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Story summary
- On October 13, 2025, Vodafone suffered a large-scale outage affecting broadband, 4G, and 5G services across the UK.
- Downdetector reports exceeded 135,000 users experiencing disruptions, with outages in London, Birmingham, and Cardiff.
- Vodafone customers could not access the Vodafone app or website, while connectivity returned later in the afternoon.
- Vodafone did not disclose the outage cause, and experts warn that prolonged disruption could entitle customers to compensation under Ofcom regulations.
