Story perspectives

Coroner Urges Better Mental Health Support and Messaging

10/17/2025

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Summary

Story summary

In a September 2023 coroner's report, Scott McDermott (23, Canterbury) calls for clearer mental health messaging.
The report notes McDermott sought help from Lifeline and 1737 repeatedly, with delays due to high demand.
The coroner recommends that 1737 improve risk-assessment training and Lifeline review its communication procedures.
Both services acknowledged the need for improvements, and the report emphasizes clear public guidance on appropriate use.

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Story summary

In a September 2023 coroner's report, Scott McDermott (23, Canterbury) calls for clearer mental health messaging.
The report notes McDermott sought help from Lifeline and 1737 repeatedly, with delays due to high demand.
The coroner recommends that 1737 improve risk-assessment training and Lifeline review its communication procedures.
Both services acknowledged the need for improvements, and the report emphasizes clear public guidance on appropriate use.