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CRA's Accuracy Plummets: 17% Tax Inquiry Success Rate

10/23/2025

Summary

Story summary

Auditor General Karen Hogan released a report showing the Canada Revenue Agency (CRA) provided accurate responses to only 17% of tax inquiries from February to May 2025.
The report notes a 31-minute average wait, and only 18% of calls were answered within the CRA's 15-minute standard.
Finance Minister François-Philippe Champagne announced a 100-day Service Improvement Plan to boost call-center efficiency and accuracy, but officials remain concerned about sustaining gains.

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Story summary

Auditor General Karen Hogan released a report showing the Canada Revenue Agency (CRA) provided accurate responses to only 17% of tax inquiries from February to May 2025.
The report notes a 31-minute average wait, and only 18% of calls were answered within the CRA's 15-minute standard.
Finance Minister François-Philippe Champagne announced a 100-day Service Improvement Plan to boost call-center efficiency and accuracy, but officials remain concerned about sustaining gains.