Back to today’s briefing

Story perspectives

Safaricom's 5G Service Faces Criticism Over Slow Speeds

10/24/2025

43 8

Summary

Story summary

Safaricom's 5G Home Internet service in Kenya is experiencing performance issues, with speeds dropping to as low as 1 Mbps instead of the 50 Mbps plan, indicating a need for improvements in user experience.
Users report a lack of transparency on data usage due to the absence of monitoring features in the MySafaricom app.
Customers are frustrated by outdated payment methods that rely on USSD.

1 of 1

Story summary

Safaricom's 5G Home Internet service in Kenya is experiencing performance issues, with speeds dropping to as low as 1 Mbps instead of the 50 Mbps plan, indicating a need for improvements in user experience.
Users report a lack of transparency on data usage due to the absence of monitoring features in the MySafaricom app.
Customers are frustrated by outdated payment methods that rely on USSD.